having problems with LearnDash

[sullivanjphotography]

Here is my conversation:

Hi Janice!

I have investigated this further and have found that there is some sort of conflict with your theme. This can be seen by changing to a default WordPress theme. Once this is done, you will see that the profile shortcode only displays the courses as it should. My guess is that your theme has something off with the way it deals with custom post types. Unfortunately, since it is not our code, we can't troubleshoot this for you. You'll want to reach out to your theme's support to have them resolve the issue.

Please don't hesitate to reach out with any additional questions.


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Creativo - Rocky Themes,

Can you help me with my Creativo site? I can give you information to get into the site since I've made your theme a private membership website.

https://membership.sullivanjphotography.com/

Thanks a bunch,
Janice

[Stef_RockyThemes]

Hi Janice,

Creativo doesn't have any custom post type defined other than the ones that come with our theme, so it's rather strange to hear the explanation from the LearnDash support. I don't have access to your site but are you sure you don't have any other plugin that causes the LearnDash plugin not to work correctly? Did the plugin developer tested their plugin on your site with a default WordPress theme or on their end?

Would it be possible to create an administrator account and send over the login credentials? Via PM or at support@rockythemes.com?

Also please provide more details about what it is not working as expected? The entire plugin or just certain features?

Thanks,
Stef

[sullivanjphotography]

Hello, I've sent you a private message. Just wondering if you found anything. Thanks a bunch!