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Maps are not loading

Posted: Fri Aug 09, 2019 6:55 pm
by ESS62
Hi, we are seeing a problem with our maps loading on our website.

http://maxcharge.com/contact/

http://maxcharge.com/contact/representative/

I can't for the life of me figure out why. I have checked our API and it is fine. I also deleted the "contact" page map and reentered all the info that did not help either.

Thank you!!!

Nicole

Re: Maps are not loading

Posted: Mon Aug 12, 2019 10:21 am
by Stef_RockyThemes
Hi NIcole,

Actually your site renders a jquery error/issue exactly because of the API you are using:

js?ver=2.2:53 Geocoding Service: You must use an API key to authenticate each request to Google Maps Platform APIs. For additional information, please refer to http://g.co/dev/maps-no-account For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/docu ... et-api-key

You don't seem to have a valid API key enabled. Google added a required billing format to everyone using Google Maps Apis so make sure you have your billing details correctly used - they will not actually charge your credit card but they require to have the billing options set for your account.

Re: Maps are not loading

Posted: Mon Aug 12, 2019 8:43 pm
by ESS62
Thank you! The second web address was a separate plugin from Nimva and I did as you said the API was updated.

Although I am not understanding how to get the API updated in the theme. Our other contact page is still not loading correctly.

http://maxcharge.com/contact/

That link is to the page where we are using Google Maps that is in the theme and I do not see where I am able to update that API. Am I missing something??

Best Regards,
Nicole

Re: Maps are not loading

Posted: Thu Aug 15, 2019 10:44 am
by Stef_RockyThemes
Nicole the API key of the Google Maps must be updated/changed under Theme Options -> Contact Options ->Google Map API Key.

That's where you must use the correct API key.

Thanks,
Stef

Re: Maps are not loading

Posted: Thu Aug 15, 2019 3:57 pm
by ESS62
Thank you!! Everything is back up and running!


Best Regards,
Nicole

Re: Maps are not loading

Posted: Mon Sep 02, 2019 9:47 pm
by Stef_RockyThemes
Glad to hear that.

Thanks,
Stef