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Theme Barely Loading; Page All Messed Up When It Does

Posted: Thu Feb 07, 2019 5:55 pm
by PeteDee
Hi there. I'm currently having an issue with a client's site, and I am hoping you can help me. We have the Creativo theme and are using the WP Bakery plug-in (we purchased that plug-in after trying it out in Creativo). A couple of days after the Gutenberg WordPress update was released, we started having weird errors.
  • Clicking on tabs in the Dashboard doesn't take us where we need to go; it either gets stuck on the page it is currently on, constantly loading that page, OR it takes us out of the Dashboard and just loads the site itself.
  • We spoke with our VPS provider to rule out any issues there, and things look fine on their end except for a mysterious load spike that happens once per day that they believe is either a plug-in or the theme.
  • The back end and front end editors freeze completely
  • The page itself no longer loads properly; half of the elements seem broken.
We turned off almost every Plug-In we have to narrow down the issue. At this point it is just WPBakery and add-ons for that plug-in and the theme.

Is there a problem, maybe (I'm shooting in the dark here), with WPBakery/Creativo working with Gutenberg? We are fully updated to the newest versions of everything. Is there something we need to turn on or off? This is a bit maddening. I'm not sure what other information I need to give here to be able to provide you with all the information you need. But our VPS provider is strongly suggesting that it is the theme or a plug-in.

Help? Before I have to see how much pressure one must exert to push their head through their own desk. :)

Thanks,
Pete

Re: Theme Barely Loading; Page All Messed Up When It Does

Posted: Thu Feb 07, 2019 10:19 pm
by Stef_RockyThemes
Hi Pete,

You should not use your own version of WP Bakery simply because you will not have any of the elements we created for Creativo and I mean no element will ever be available in your own version of WP Bakery.

Try removing your current version of WP Bakery Page Builder and install the one that comes with Creativo.

There are currently no known issues with Creativo and Gutenberg although we recommend users to disable that editor since WP Bakery works a lot better - you can deactivate Gutenberg by going to your WordPress admin dashboard -> WP Bakery Page Builder -> General Settings -> Disable Gutenberg Editor.

Also, you mentioned you have several add-ons for WP Bakery, have you tried deactivating these add-ons as well?